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FAQ

How can I track my order?

After ordering a product, you will receive (2-3 days) a shipping confirmation with a tracking code and a link. If you are still unable to track your order with the tracking code, go to our "Track Your Order" page and enter your order number in your email.

How long does it take to receive my order?

Depending on where you live, standard delivery takes between 7 and 15 days. (except processing days).

What should I do if my package is damaged? Sometimes a package may get damaged due to bad shipping conditions. In this case, please contact us at info@lapiloo.com and we will explain what to do.

I wrote the wrong name or address, what should I do?

If you unfortunately made a mistake in your address or name that could affect the shipment, please contact us as soon as possible at info@lapiloo.com and mention in the subject line that you made a mistake. If you have any further questions, please do not hesitate to contact us at the following address: info@lapiloo.com. We will come back within 48 hours.

COVID-19 INFO: Due to the current situation we are experiencing with COVID-19, your package may be delayed. Delivery services operate with limited capacity and many commercial flights are cancelled. We ship our packages from directly from manufacturer, which has a big impact on our delivery times. But rest assured, your order will be shipped! Thank you for your understanding.

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